Customer Service

Shipping

The ship is free for orders over 100€ to full Europe, EEUU and for orders over 100£ to UK. We ship our glasses worldwide at the best price; This is automatically included when placing your order. If you would like any further information do not hesitate to contact us.

Choose Glassespremium.com and receive your glasses with the shortest possible shipping time anywhere in the world. Many of our glasses have free shipping in less than 24 hours. The maximum shipping time is 1 to 11 days for orders in Europe and 7 to 17 for orders in any other destination.

Privacy & Security

We collect and process personal data exclusively in accordance with the legal provisions of EU in force and as necessary for the fulfillment of the contractual obligations between us and the user or for making available the requested products. This includes: Name and last name invoice and delivery address Email address Data related to invoices and payments Date of birth (optional) Telephone number

Returns & Exchanges

In all our products we include a 30-day money-back guarantee, during this period you can return for free the items you are not satisfied with. When performing this action, we will refund the total amount of the item you have returned, the return process is as follows:

• Send an email to our address sales@glassespremium.com
• We notify you about the process
• You must prepare the products in the initial conditions.

Orders

Once the order is placed we will send you a notification with the expected delivery. If any error occurs before or after the process, which is not usual, do not hesitate to contact us by phone or by sending an email to the address sales@glassespremium.com and we will be please to help you sorter the issue.

Payments, prices and promotions

If you have already chosen your favorite glasses it is time that they are yours. To do this, you will have all possible payment facilities. We accept payments by credit card, paypal, bank transfer and cash on delivery. Special promotions are subject to the conditions explained in each of them and it is not possible to combine more than one promotion unless it is specified in the bases of the same.

Order Status

At any time you can access your user account to check the tracking number of your orders, as well as obtain other relevant information about their status.

Customer account

Access to your customer account is only possible after entering a personal password. You should always treat your access information confidentially and close the browser window when you finish communicating with us, especially if you use a shared computer. You can also make any change of information in your account as the shipping address, for this you just have to contact us.